Power your operations with a digital client engagement platform
Lay the groundwork for increased revenue by integrating sales force automation into your operations. Expedite deal closures through guided selling and capitalize on AI-powered insights for enhanced deal management. Anticipate future sales by maintaining a clear view of your pipeline and accurate forecasting. Effortlessly expand your operations with automated sales processes and workflows, all seamlessly integrated into the industry-leading AI CRM for sales.
Discover the essential features of Manufacturing Cloud designed for Sales & Service.
What Is Manufacturing Cloud?
Salesforce Manufacturing Cloud delivers deeper business visibility and collaboration between SOP’s(sales & operations) teams by giving deep insight through new sales agreements and account-based forecasting solutions. It provides visibility into their customer interactions while enabling more robust sales forecasts. Manufacturing Cloud is built on Salesforce widely used customer relationship management (CRM) software and comes with the ability to plug into ERP solutions and Order Management Systems from multiple other vendors using their pre-configured APIs.
Revitalise Your Sales Strategy with Salesforce Manufacturing Cloud
Salesforce Manufacturing Cloud offers a native lead management system that can be tailored to suit your business requirements. Customise lead labels to align with your specific terminology for prospects, buyers, or leads. Efficient lead management empowers your sales teams to qualify leads before they reach the sales stage, ensuring your representatives always have access to the latest prospects and that no potential business falls through the cracks. In the database, leads are kept separate from Accounts, Contacts, and Opportunities, with no inherent connection between Leads and Accounts or Contacts.
Why Manufacturers Should Utilize Leads
For manufacturers actively seeking leads through avenues like trade shows, events, or purchasing mailing lists, Salesforce Leads is an ideal solution. In the manufacturing sector, buyers typically seek product information online and are not receptive to traditional sales approaches. Modern manufacturers need a comprehensive understanding of their customers’ pain points and requirements to provide tailored solutions. With Leads, you can develop a holistic view of buyers, enabling your sales team to qualify leads effectively. Salesforce Leads also facilitates reporting on marketing effectiveness, refining your business attraction processes.
Enhance Sales Agility with Salesforce Manufacturing Cloud Sales Agreements
Salesforce Manufacturing Cloud’s Sales Agreements feature provides visibility into all negotiated terms with customers, enabling better sales and operations planning alignment. Real-time updates in Sales Agreements eliminate reliance on outdated data and spreadsheets, offering flexibility in accommodating forecast changes and managing emergency orders. Track key performance indicators such as planned sales, current sales, discounts, and quantities, with the ability to customise metrics for your organization’s specific needs.
Create custom mappings for formula, currency, or number custom fields for sales agreement products and schedules, contributing to revenue realisation and order consistency. Accurate and up-to-date sales agreements foster trust and consistency between operations and sales, ultimately leading to a higher level of order consistency.
Illuminate Operations with Enhanced Visibility
Success in manufacturing hinges on understanding both commercial drivers and supply chain constraints. Low visibility into sales operations impedes margin improvement and inventory level reduction. Salesforce Manufacturing Cloud bridges the gap between sales and operations, offering a positive impact by providing increased insight into customer demand and backward-looking planning.
Salesforce collects customer insight data, presenting it meaningfully to stakeholders. Manufacturers can leverage this data for more informed operational planning, reducing rush orders and production line changeovers. While emergency orders may still exist, improved forecasting leads to reductions in overtime hours, production volatility, lead times, and days in inventory. Salesforce Manufacturing Cloud plays a crucial role in aligning sales and operations, fostering visibility across channels.
Account-Based Forecasting with Precision
In conjunction with the introduction of robust Sales Agreement functionality, Manufacturing Cloud empowers businesses to create more precise and tailored forecasts, integrating run-rate business data (Sales Agreement) with pipeline insights (Opportunity).
The era of exchanging forecast spreadsheets via email among sales, finance, and operations is now a thing of the past. No longer will you be left pondering, “How did the numbers change so significantly since my last review?” A consolidated view of your forecasts, rooted in a single source of truth, enables real-time collaboration among teams, offering enhanced flexibility, transparency, historical tracking, and, crucially, accuracy.
Users granted access to an account can contribute forecast updates, drawing on a diverse range of factors to ensure that evolving customer needs and market demands are meticulously accounted for.
While the enhanced collaboration stands out as a significant advantage, the most thrilling aspect of Manufacturing Cloud’s Forecasting feature lies in its capability to craft a formula tailored specifically to the unique sales cycle of your business. This formula includes the inputs or metrics that hold the utmost importance. In an era where planning becomes increasingly intelligent amid the abundance of information, one of the persistent challenges faced by your customers is the precise projection of necessary inventory.
Often, assumptions lead to either underestimation or overestimation, triggering downstream issues and placing unnecessary strain on relationships. Leveraging the wealth of data accumulated over years of success, you now have the opportunity to elevate decision-making for both yourself and your customers. This shift toward more calculated and insight-based decisions promises to refine the forecasting process and mitigate the challenges associated with inventory projections.
MORE FEATURES …
Service Console
Visualise and manage the entire manufacturing service lifecycle including engagements, cases, and field service events.
Warranty Lifecycle Management
Manage and automate warranty programs in the context of the complete asset lifecycle including warranty terms definition, claims management, business rules automation, payouts, and end-to-end warranty insights.
Pre-work Estimation
Generate estimates for products and services; and add labor or installation charges onsite
Asset Service Console
Drive complete asset lifecycle with related alerts, asset hierarchies, service timelines, milestones, warranties, cases, work orders, claims, installed components, asset relationships, and activities for end-to-end asset visibility.
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What is the time frame for implementing Manufacturing Cloud in my business?
The implementation timeline for Manufacturing Cloud varies based on the size and complexity of your business. For companies with streamlined IT processes or smaller-scale operations, it can be ready for use in a relatively short time. Larger organizations with intricate setups may require a longer timeframe. Nevertheless, the process is considerably simpler compared to installing and maintaining other software packages on individual staff machines.
How secure is my business data within Manufacturing Cloud?
In the most straightforward terms, Manufacturing Cloud ensures highly robust security. Built on a foundation trusted by over 150,000 global organizations, it employs advanced organisational security to safeguard business data through unique identifiers. This prevents external entities from accessing data. User authentication and IP address security provide complete control over user actions at the organizational level, while comprehensive browser security protects data and metadata from external threats.
Is Manufacturing Cloud suitable for businesses of all sizes?
Manufacturing Cloud’s powerful features cater to businesses of all sizes. Smaller companies benefit from its support in cultivating lasting client relationships, while larger enterprises appreciate the convenience of consolidating all customer data onto a single platform. Regardless of your business size, Manufacturing Cloud offers insights into your clients and helps you maximise your business’s potential for growth.
Innovate with Manufacturing Cloud
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