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We make sure your
new CRM system

CRM Consulting

Customer Relationship Management solutions enable businesses to streamline their customer-facing processes and improve the management of their relationships with customers – both existing and potential, thereby helping to increase sales and customer retention. 

Our CRM Selection and Implementation services ensure you choose the most appropriate CRM software for your business and that it is implemented successfully throughout your organisation, whatever industry you are in.

CRM Selection

Reditec is entirely independent and therefore will help you see past the sales pitches to find the CRM solution and supplier that best meets your needs.

We do this by getting to know your business, the key drivers and what you need your CRM system to deliver both now and in the future. Then, following an efficient and objective process, we help you identify and thoroughly evaluate potential solutions and suppliers. We know what questions to ask and what to look for, so you are able to make a fully informed decision – meaning you don’t pay more than necessary for a CRM solution and there are no nasty surprises later on.

CRM Implementation

Once your CRM software has been chosen, it is vital to make sure it is implemented and integrated into the business successfully to ensure you achieve the required benefits.

However, CRM implementation projects can often take longer, take up more staff time than expected, and end up being far costlier than you originally believed.  Another misconception that can throw a spanner in the works is to assume that the supplier will plan and manage the whole project, overlooking the fact that the project is really about improving the way the business operates.

Implementing a company-wide CRM system can be a challenging project.  Many companies find they don’t have people with the right skills and experience to plan and manage a project of this size and importance. Organisations often get around this issue by engaging a consulting firm.

In our experience, many companies who tackle a CRM project on their own end up facing some problems.

It could be that the project goes off-course, resulting in significant delays or escalating costs. Alternatively, the CRM system may up and running, but the business finds that anticipated benefits are not being realised, either because staff is not making full use of the system or because it doesn’t fully meet their day-to-day needs. This is usually a consequence of the project being more challenging than expected and staff lacking the necessary skills and experience.

ARRANGE A FREE CONSULTATION TODAY!

Reditec is here to help plan and manage the implementation of your CRM solution. We are not just limited to CRM; we also offer MRP Consulting, Other Business Software Consulting as well as IT & Management Consulting services. To find out more, please call us on +27 87 821 7107 or send an email to info@reditec.co.za