Make client service your competitive advantage
Envision a new service model for your company. One where customers can contact your team from any device or communications channel and receive helpful interactions that build loyal relationships and drive future sales. Discover what you can do with Service Cloud to make customers loyal and support agents happy.
INCREASE SATISFACTION, RETENTION, AND LIFETIME VALUE WITH THE WORLD’S NO. 1 CRM
What Is Service Cloud?
Service Cloud is an easy-to-use customer service application that can help you provide and track excellent service. It keeps your customers happy and your support team sane, whether your customers contact you by email, phone, social media, or other channels from desktops, mobile devices, or apps.
Service Console
At the heart of Service Cloud is the Service Console. The console is a help desk that lets anyone on your service team (or anyone at your company) see a personalized view of each customer and their case.
Case Management
A case is a customizable record in Salesforce that tracks and describes a customer issue, complaint, request—you name it. All unifying information about a customer is stored on a case, including account, contact, product, and history data so that anyone on your service team can jump in to help.
Channels & Digital Engagement
Whether the case arrived by email, phone call, web chat, social media, or text message, a support agent can quickly respond to it from the console. Agents can track any useful information and engage with customers on their favorite channels, devices, or apps to provide a great service experience.
Automatic Workflows
When a case arrives, its information is automatically assessed and routed to the right people to match any custom workflows set up for your team. Notifications keep your service team on track before they miss any key items, required responses, or service agreements.
Knowledge Base
Find, share, and store articles or answers related to cases to speed up service. Or, let customers find answers on their own from your self-service help centers or portals.
Instant Metrics
Information about cases is available in service metrics to gauge your business’s response times, resolution times, and overall service health. Use data to identify strengths and gaps; and decide how to deliver better, faster service.
Mobile & Field Service Ready
Since Service Cloud is part of the Salesforce platform, all of your business data, customized processes, and unique workflows come together in one simple place. You can even see it all on your mobile phone or tablet out in the field.
Service for Everyone
Salesforce is committed to providing accessible products for all individuals — including your service team members working with assistive technology, such as speech recognition software and screen readers. Accessibility isn’t a special feature; it’s universally designed into features for Service Cloud.
Automatic Updates for the Future
With each Salesforce release, you automatically get the latest technologies to position your support team for the future and the Fourth Industrial Revolution, including AI for predictive service. And with AppExchange—a marketplace where you can buy or find free Salesforce applications—you can choose from a variety of apps to help your team and customers.
Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents.
Why Choose Us to Implement Salesforce?
CUSTOMISED SOLUTIONS
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CUSTOMER SUPPORT
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INDUSTRY EXPERIENCE
We have over 20 years experience in Automotive Industry
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